Frequently Asked Questions

Everything you need to know about your NEUVILLE shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days for domestic orders. International delivery times vary by location, usually arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags are attached to be eligible for a full refund.

Are your materials sustainably sourced?

At NEUVILLE, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

How can I track my package?

Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your delivery in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.